Reference

Terms and Conditions That Govern Your Account

These terms set out the rules under which your l298n account operates — from how you open it to how withdrawals are processed and when access may be…

Applies where local law permitsUPI, Paytm, PhonePe coveredAccount security obligationsWithdrawal & deposit rulesDispute resolution process
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l298n Terms and Conditions That Govern Your Account
TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear or you need to raise a dispute about how a term has been applied to your account, our support team is available around the clock through the channels below. Quote your account ID in every message so we can locate your record quickly.

Team online

Live Chat

Raise a terms query through the live chat window inside your account dashboard. Our agents can clarify clauses, explain account decisions, and escalate disputes to the compliance team within the same session.

Email Support

Send a detailed written query to our support email address listed in the account help section. Include your account ID, the specific clause in question, and any transaction reference so we can investigate and respond within 48 hours.

Help Centre

Our help centre hosts plain-language summaries of every major clause in these terms. Search by topic — withdrawals, account suspension, identity checks — to find the relevant section before contacting support.

HOW WE HANDLE COMPLIANCE

Data, Security and Account Integrity

We apply strict internal controls to ensure these terms are enforced consistently and that your account data is handled in accordance with applicable privacy standards.

Data Handling

Personal data you provide during registration — name, mobile number, email — is stored on encrypted servers and used only for account management, payment processing, and identity verification. We do not sell your data to third parties.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust cookie preferences in your browser at any time, though disabling session cookies will affect login functionality.

Account Security

Your account credentials are your responsibility. We recommend a strong, unique password and advise against sharing login details. Two-factor authentication is available in account settings and adds a second verification step at each login.

Data Retention

We retain your account data for as long as the account is active and for a defined period after closure, as required by applicable financial and operational regulations. You may request a copy of the data we hold by contacting support.

Who to Contact

For any terms-related concern — account suspension, data access request, or a dispute about how a rule was applied — the compliance contact address is listed in the help centre under the Account & Terms section.

Requesting Changes

You may request correction of inaccurate personal data at any time through live chat or the support email. Account closure requests are processed within five business days, and your data will be retained only as long as legally required after closure.

Frequently Asked Questions About These Terms

These answers cover the questions we hear most often about how the terms apply to accounts in India. If your question is not here, live chat is the fastest way to get a direct answer.

Access and the specific terms that govern your account depend on local law in your state or territory. Where local law does not permit this type of platform, the terms do not create any right of access, and accounts from those regions will be restricted.

We notify you of material changes via the email address on your account. If you continue using the platform after the stated effective date, that constitutes your acceptance of the revised terms. You may close your account if you do not agree.

Yes. Send a data access request through the support email with your account ID and we will compile and deliver a copy of the personal data we hold. Requests are processed within a reasonable period under applicable privacy rules.

Raise the dispute through live chat or the support email, quoting your account ID and the specific clause you are questioning. The compliance team reviews such cases and provides a written response within 48 hours of escalation.

Yes. Deposits and withdrawals via UPI, Paytm, and PhonePe are governed both by these terms and by the individual policies of each payment provider. In the event of a conflict, our account terms take precedence over promotional materials but not over the payment provider's own rules.

After account closure, we retain data for the minimum period required by applicable financial and operational regulations. Once that period ends, your personal data is deleted or anonymised in line with our internal data handling policy.

You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. If you suspect unauthorised access, contact support immediately so we can freeze the account and investigate the activity.

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